Terms and Conditions
Effective Date: January 1, 2025
Terms and Conditions
Welcome to Professional Care Nursing Agency (PCNA). These Terms and Conditions govern your use of our website, services, and communication platforms, including SMS notifications. By accessing or using our website (www.pcnagency.com) or any of our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By using our website and services, you agree to comply with these Terms and Conditions, our Privacy Policy, and applicable federal and state laws, including HIPAA (Health Insurance Portability and Accountability Act).
If you do not agree with any part of these Terms, please do not use our services.
2. Services Offered
PCNA provides professional home healthcare services, including but not limited to:
✅ Personal Care Services
✅ Pediatric Care (GAPP)
✅ Phlebotomy & Lab Specimen Collection
✅ Medical Support & Specialty Care
These services are subject to availability, state licensing regulations, and provider approval.
3. User Eligibility & Responsibilities
To use our services, you must:
✔ Be 18 years or older or have legal guardian consent.
✔ Provide accurate and complete information when signing up for services.
✔ Use our services only for lawful purposes and not for fraudulent activities.
4. SMS Communications & Consent
4.1 Opt-In for SMS Messages
By providing your phone number, you consent to receive SMS messages related to:
● Appointment reminders
● Service updates
● Billing notifications
● Promotional offers (only if opted in)
Message Frequency: Varies based on service use. Standard messaging rates may apply.
4.2 Opt-Out Instructions
To stop receiving SMS messages, reply:
● STOP – To unsubscribe from all text communications.
● HELP – To receive assistance with SMS services.
Opting out of SMS notifications may limit service-related communications.
5. Privacy & Data Protection
We comply with HIPAA & data protection laws to safeguard your personal and health information. Please refer to our Privacy Policy for details on data collection, usage, and protection.
6. Payment & Billing
6.1 Payment Terms
By using our services, you agree to:
●Pay all applicable fees as per the service agreement.
● Provide valid payment information for billing.
6.2 Refund Policy
Refunds are available only for pre-approved cases and are subject to service agreement terms.
7. Website Use & Restrictions
6.1 Payment Terms
When using our website, you agree NOT to:
🚫 Use the website for illegal or unauthorized activities.
🚫 Attempt to hack, disrupt, or modify our website or services.
🚫 Upload or share false, misleading, or offensive content.
We reserve the right to terminate access for violations of these conditions.
8. Limitation of Liability
PCNA is not liable for:
● Medical outcomes resulting from incorrect or incomplete information provided by
users.
● Service disruptions caused by technical issues beyond our control.
● Losses or damages resulting from third-party service providers.
9. Third-Party Links & Services
Our website may contain links to third-party websites (e.g., payment gateways, SMS providers). We do not control these external services and are not responsible for their content or privacy policies.
10. Amendments & Updates
We reserve the right to update these Terms at any time. Updates will be posted on our website and will take effect immediately upon posting.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of Georgia, USA. Any disputes shall be resolved through arbitration or the appropriate court jurisdiction in Georgia.
12. Contact Information
For questions regarding these Terms, please contact:
📍 Professional Care Nursing Agency
1670 McKendree Church Road,
Building 50 Suite #B,
Lawrenceville, Georgia 30043
📞 888-600-7644
By using our website and services, you acknowledge and agree to these Terms and Conditions.