Privacy Policy
Effective Date: January 2025.
Our Privacy Policy
At Professional Care Nursing Agency, we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you engage with our healthcare, e-commerce, and SMS communication services. By using our services, including opting into SMS notifications, you consent to the practices described in this Privacy Policy.
1. Collection of Information
We collect and process the following types of information:
1.1 Protected Health Information (PHI)
We collect PHI necessary to provide healthcare services, including:
● Personal Identification Details (Name, Date of Birth, Address)
● Medical History & Treatment Plans
● Insurance & Payment Information
1.2 Personal Information
For communication and customer service, we collect:
● Name, Email Address, and Phone Number
● Service Preferences and Communication Requests
1.3 SMS Communication Data
When opting into SMS notifications, we collect:
● Phone number submitted for SMS alerts
● SMS interaction data (e.g., opt-in, opt-out, customer support inquiries)
1.4 Website & Technical Information
To enhance our website’s functionality and security, we collect:
● IP Addresses, Browser Type, and Usage Data
● Cookies & Tracking Information
2. Use & Disclosure of Information
We process your information for the following purposes:
Healthcare Services: Managing treatment, coordinating care, and processing medical records.
Payment Processing: Managing insurance claims and billing for healthcare services.
SMS Communications:
● Sending appointment reminders and service updates.
● Delivering emergency healthcare notifications.
● Providing promotional offers and customer service updates.
Legal Compliance: Meeting HIPAA, COVID-19, and SMS regulatory standards.
2.1 COVID-19-Related Disclosures
We may disclose PHI to:
● Public Health Authorities for COVID-19 case reporting.
● Individuals at Risk to support contact tracing and exposure notifications.
3. SMS Opt-In and Opt-Out Policy
3.1 Opt-In Information
By providing your phone number, you agree to receive SMS notifications from Professional Care Nursing Agency for:
● Healthcare & Appointment Reminders
● Service Alerts & Promotions
● Emergency Notifications
Message Frequency: Varies based on interactions. Standard text messaging rates may apply.
3.2 Opt-Out Instructions
To stop receiving SMS messages, you may opt out at any time by replying:
● STOP – To unsubscribe from all text communications.
● HELP – To receive assistance regarding SMS preferences.
Once you opt out, you will no longer receive SMS notifications unless you opt back in.
4. Patient Rights & Choices
You have the right to:
✔Request Corrections to inaccurate information.
✔ Restrict Certain Disclosures for non-essential use.
✔ Receive a Disclosure Report detailing information shared.
✔ Manage SMS & Marketing Preferences at any time.
To exercise your rights, please contact our Privacy Officer at [email protected]
5. Security Measures
We implement strict security measures to protect your data, including:
● HIPAA-Compliant Data Encryption
● Secure Access Controls for authorized personnel only
● Regular Security Assessments
6. Compliance with GoTo & Grasshopper SMS Requirements
To comply with GoTo and Grasshopper SMS marketing policies, our website includes:
Clear Opt-In Disclosures: Users must explicitly consent to receive SMS updates.
Opt-Out Instructions: Users can unsubscribe via SMS at any time.
Terms & Conditions Page: Outlines SMS communication guidelines.
Privacy Policy: Details how user data is collected, used, and protected.
7. Updates to This Privacy Policy
We reserve the right to update this policy to reflect changes in our services or regulatory requirements. Notice of significant updates will be provided via email or posted on our website.
8. Contact Information
For privacy-related concerns or to exercise your rights, contact:
Professional Care Nursing Agency
1670 McKendree Church Road,
Building 50 Suite #B,
Lawrenceville, Georgia 30043
📞 888-600-7644
📧 [email protected]
If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services. We will not retaliate for filing a complaint.